Nikki Hanson

Most change programmes fail at the same point: the strategy is fine, the technology works, but the people don’t move. Twenty years of business change and transformation work — across financial services, higher education, manufacturing, logistics and the public sector — taught me that the gap between “launched” and “adopted” is almost always psychological, not procedural.

I came to change management from psychology. A BSc in Psychology and a PGDip in Positive and Coaching Psychology sit underneath the frameworks most of the industry leads with — Prosci ADKAR, Kotter, PRINCE2, LEAN, ITIL. That combination changes what I notice. Resistance isn’t obstruction; it’s information. Loss aversion isn’t stubbornness; it’s human. When the reasons people push back get diagnosed properly, the change programme gets easier, faster and cheaper — in that order.

AI makes this work harder and more important at once. It’s not another system rollout. It’s a shift in how people understand their own value at work, and that triggers resistance at a depth no town hall or training deck can reach on its own. NikkSi exists because AI that ships without adoption is just expensive code. Simon builds the working AI. I make sure it actually lands.